It seems clear by now, from the many responses sent back in via this website, and FaceBook, ‘I Love Leith’ etc. that NOBODY received a leaflet about the bus route changes. A mystery.
So this is the latest message that Leith Links Community Council has sent to Lothian Buses. We are still awaiting a reply.
To: Lothian Buses
Dear Ms Marshall
Thank you for your most recent message.
I wonder if I could ask for clarification?
You say “We appreciate that some of our customers are unable to access our digital platforms and so in addition to bus stop information being refreshed to reflect the changes we reached out to approx. 22K households (in the EH6 6. EH6 7, EH6 8, EH7 6) areas with detailed information on Monday 12 September and Tuesday 13 September.”
May I ask you to clarify exactly what “reached out…to..households” means? On a first reading, we understood you to mean that you had leaflets delivered through the door of 22K households. However, this does not seem to be the case. Have we misunderstood you? Did you reach out in another way, and if so, can you explain precisely what form this took?
We understand that the period since the Queen’s passing has, unexpectedly, been a very demanding period for Lothian Buses across the city and that it may take a while before things get back to ‘normal’, so we do not wish to be overly demanding. However, we would like to reiterate our request / invitation to meet with someone representing LB at some point soon, to discuss constructive ways in which we (i.e. the community council, as members of the local community and representing the local community) can collaborate and work with you and help to monitor the new services over the next few months, as you have stated you intend to do. You will obviously have access to passenger numbers and other objective data. And presumably, reports from drivers. We have access to ‘soft data’ in the form of the views of passengers as to how well the services are functioning, and meeting peoples’ needs, any important needs that are not being met, and so on.
Secy, Leith Links Community Council
Leith Links Community Council received the following message from Lothian Buses, in response to our earlier email correspondence.
From: Gaynor Marshall, Communications Director, Lothian Buses
Thank you for your further email. All comments and feedback are duly noted.
In terms of our communicating the change I can advise that information was published in advance of the changes on 11th September. We appreciate that some of our customers are unable to access our digital platforms and so in addition to bus stop information being refreshed to reflect the changes we reached out to approx. 22K households (in the EH6 6. EH6 7, EH6 8, EH7 6) areas with detailed information on Monday 12 September and Tuesday 13 September.
Attached is a copy for your reference – it may be helpful for you to host it on LCC website.
I can also confirm that all decisions were made with the information available at the time following dialogue with colleagues at CEC (TTN).
The changes that came into place on 11th September will be monitored over the next few months with our immediate priority being stabilising the longer term commercial viability of the network and subsequent economic recovery of our business.
In terms of your further comments I refer you back to all previous communication which has provided our rationale and reasoning underpinned by commercial data and operational feasibility.
In closing I would add that Lothian strive to deliver for customers in continuing exceptionally challenging circumstances. We pride ourselves in being a part of the communities we serve and we will only endeavour to engage in meaningful and relevant dialogue when conducted in a professional and constructive manner.
Communications Director, Lothian Buses
We will be responding in due course.
In the meanwhile, we would be interested –
- to know more about the leaflets. Please can you let us know if you got a leaflet through your door (or if you didn’t, but you think you should have, as you live along the bus routes). It would help if you added your street name and/or postcode.
- to hear more about your experiences with the new bus routes. Last week was highly untypical, but starting from this week – how is it going for you, so far?
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